Resource 2025-07 5 min
Incident response communications: calm, consistent, documented
A lightweight communications model for incidents: who speaks, what gets logged, and how decisions are captured.
Incident response Communications Governance
The risk in most incidents
The technical work is often fine—the failure is communication: unclear ownership, inconsistent updates, and missing decision logs.
A simple structure
- Incident commander: owns decisions and prioritization
- Technical lead: owns triage, containment, and recovery tasks
- Comms lead: owns updates to leadership and stakeholders
A standard update format
- What happened (known facts only)
- What we did (containment actions)
- What’s next (planned actions + ETA)
- Risks/unknowns (explicitly stated)
- Decision log (who approved what)
Outcome
Less confusion, less rework, better recovery.
Quick actions
- Document ownership boundaries.
- Stage changes and verify outcomes.
- Measure and report monthly.
Want help implementing?
We can translate these controls into a staged plan with verification steps for your environment.