Incident response readiness and containment workflow for a hospitality group

Situation

A hospitality group needed a clear path for responding to high-severity security events. Previous incidents were handled ad-hoc, with inconsistent documentation and unclear ownership.

Approach

• Readiness workshop: roles, escalation, and decision points mapped into a simple engagement plan.
• Containment playbooks: prioritized actions for account compromise, ransomware indicators, and suspicious endpoint activity.
• Evidence collection standard: what to capture, where to store it, and how to preserve context for later review.
• Quick-win hardening: closed common gaps in identity and endpoint baselines without introducing operational friction.
• Leadership templates: structured updates and decision logs for executives during active events.

Outcome

The organization gained a calm response model with repeatable steps. Incidents could be triaged quickly, escalations were predictable, and leadership received updates in a consistent format.