Local Government | vCIO + Network + Monitoring
Modernizing IT Governance for a Coastal Municipality
Aging infrastructure and loosely defined support ownership caused service instability and long incident timelines.
Approach
- Created a phased modernization roadmap aligned to annual budget cycles
- Implemented network segmentation and proactive monitoring playbooks
- Established leadership reporting with service, risk, and spend metrics
Outcomes
- Improved reliability for core citizen-facing systems
- Clear accountability across vendors and internal stakeholders
- Stronger confidence in annual planning decisions
“They brought structure to both technical delivery and executive reporting. We can now make decisions with real data.”
City Technology Director
